LUXengineLUXengine
ENGINEERED CREATIVE INTELLIGENCE

Help centre

How can we help?

Guides to setting up, uploading, delivering and billing on LUXengine.

Getting started

Your account, your clients and the products you sell.

Getting started with LUXengineWhat LUXengine does, how the dashboard fits together, and the steps from your first sign-in to a delivered and invoiced job.Setting up your clients and productsAdd the agencies and agents you work for, and the products you sell, before your first job.

Shoots and production

Uploading, what comes back and when, and asking for changes.

Uploading a shootCreate a job, add a product and upload your files. What to send, and how to follow the upload and the editing.What you get back, and whenWhat the finished images are like, how to tell when work is ready, and where to find and download it.Asking for changesHow to send an image back with a note, and what to do about films, floor plans and work that needs a person.Floor plans with LUXplanDraw floor and site plans on iPad by sketching, photographing an existing plan or scanning the rooms, then put them in your client's branding.

Delivery and invoicing

Sharing finished work with agents and billing your clients.

Sharing finished work with agentsSend an album to your agent or agency, add a note, and set the web size and watermark their images use.Invoicing your clientsTurn a job into an invoice from its products, send it through Xero, and find invoices waiting to sync.

Credits, plans and billing

How usage is counted, and how LUXengine bills you.

How credits workYour LUXengine plan is a monthly allowance of credits that you spend on images, video and floor plans in any mix.Plans and top-upsWhat the Create and Grow plans cost and include, what Enterprise and Industry add, and what extra credits cost past your allowance.Your LUXengine billHow LUXengine bills you each month, what the bill includes, and how to ask about a charge.The free trialEvery new LUXengine account starts on a free trial with credits to spend. What it includes and when it ends.

Still need a hand?

Email hello@luxengine.com and tell us what you were trying to do.